Salesforce is the world’s #1 Customer Relationship Management (CRM) platform. Administration Essentials for New Admins is a comprehensive, hands-on course that will ensure your success with Salesforce. It’s a must for new administrators and is recommended as preparation for the Salesforce Certified Administrator exam. The course is designed for new system administrator’s responsible for the setup, configuration, and maintenance of their organization’s Salesforce applications and other groups that would benefit from deepening their knowledge of Salesforce, including power users, sales operations, and IT managers. Suggested prerequisite: ITSW 1005 Salesforce Fundamentals for Business Administration or both the Business Administration and Security Specialist Superbadges obtained via trailhead.salesforce.com.

Explores the CRM application from a user's perspective including Core CRM Navigation, User Interface, E-mail Client, and the Sales Management module. Salesforce is the world’s #1 Customer Relationship Management (CRM) platform. A CRM system gives sales, customer service, business development, recruiting, marketing, or any other line of business, a better way to manage the external interactions and relationships that drive success. This course is designed for: New administrators who are responsible for the setup, configuration, and maintenance of the Salesforce org; and other groups that would benefit from this course, including sales reps, sales operations, service agents, and IT managers. Suggested prerequisite: General computer knowledge including navigating a web browser.