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Communication skills as applicable to individuals or groups in the workplace. Includes skills in listening, writing, and verbal/non-verbal communication. Gain the skills needed to communicate effectively in a complex business environment. Learn how to be flexible so you can communicate both upstream and downstream, as well as with vendors, clients, stakeholders, and other partner organizations from a variety of business cultures. Apply new skills right away in your current or future position.
This class is recommended for educational aides/paraprofessionals to become familiar working with special education students. This course covers Special Education topics such as IDEA, FAPE, IEP, physically impaired students, crisis intervention and LRE. Assessments are performance-based and take place throughout the course. Sack lunch requested.
This course prepares students for the American Society for Quality (ASQ) "Six Sigma Black Belt" certification exam. The course is a refresher study of the ASQ Certified Six Sigma Black Belt Body of Knowledge. Topics include enterprise-wide deployment, business process management, project management, Six Sigma improvement methodology and tools (Define, Measure, Analyze, Improve, and Control phases), lean enterprise principles, and Design for Six Sigma. The student will focus on the theory and application of these topics by studying the course materials and taking and reviewing sample exams containing questions similar to those on the actual CSSBB exam. Note that this course does not include the ASQ certification exam. See the ASQ website for prerequisites and application information for the Black Belt certification exam: asq.org/cert/six-sigma-black-belt.
Whether you like to arrange flowers at home, or are interested in becoming a professional floral designer, this course will give you an introduction to the art of Floral Design. Students will learn tools, mechanics, elements, and principles of design, as well as cut flower identification, care, and handling. Students will make basic floral arrangements, which they will be able to take home.
This course provides novice business analysts or those wanting to enter the profession with an understanding of the foundation concepts and key techniques of business analysis. To ensure that everyone has a common understanding of how projects are performed, there is also a focus on key concepts of projects and project management. Then, through class discussions and homework, participants learn how an organization identifies the needs for changes and selects solution approaches. With exercises and discussion, they learn how requirements are elicited and analyzed, practicing some of the most common techniques that are used by business analysts. They get experience with interviews, workshops, process modeling, writing use cases and user stories, building functional requirements, and performing structured walkthroughs. Participants read and discuss the IIBA BABOK Guide to the Business Analysis Body of Knowledge as the backbone of the course. Students will need to purchase A Guide to the Business Analysis Body of Knowledge (BABOK Guide), 3rd Edition ISBN-10: 1927584027 or ISBN-13: 978-1927584026.
Reading and Vocabulary 3 is the third in a sequence of four ESOL reading courses, builds on skills introduced in the previous reading courses and continues to emphasize building comprehension skills. Students develop more analytical skills for reading college textbooks and novels. Also included are the study of vocabulary in context, pronoun referents, skimming, scanning, and paraphrasing. The course introduces the idea of annotation and includes summary-response writing. Integrated with credit ESOL-0313.