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Refund Policy

ACC delivers your refund with BankMobile Disbursements

ACC delivers your refund with BankMobile Disbursements, a technology solution, powered by BMTX, Inc. To view our third-party servicer contract for refund management, click here. It is important to choose a refund delivery preference whether or not you expect a refund. Ensure quick processing of future refunds by visiting refundselection.com and use your personal code to select your refund delivery preference.

Learn more about using BankMobile Disbursements to process your refund.

Tuition & Course Fees

The ACC Continuing Education refund policy is 100% prior to the weekday before the first class day, or 100% if class is canceled by ACC. After classes begin, see the table below. The number of days listed refers to business days, not class meeting days.

Classes that are ONE day long must be dropped before the class starts for any type of refund to occur.

  • The days indicated in the schedule are calendar days, not class days.
  • ACC mails refund checks to the address on file at the college.
  • Credit card refunds will appear on your monthly statement within 4 - 6 weeks after the official reporting date.
  • ACC charges a $25 processing fee for any refunds that are reissued.

Additional information on our Refund Policy can be found here.

Parking Permits

Students who purchased a parking permit may request a refund for the following reasons: Their classes were canceled, they withdrew from classes before the start date, or they inadvertently purchased a permit. You must include the original parking permit when the refund is requested.

Visit the ACC Transportation Portal site.

Frequently Asked Questions

? How and when can I register?

How To Register

There are several convenient methods. You may register online by credit card, in person at one of the following campuses, or by mail using the registration form at the back of a current course schedule.

When To Register

Registrations are processed on a first-come, first-served basis. You may register until the frst day of class, if space is available. Due to the minimum number of students necessary for classes to be held, we encourage you to sign up at least one week before the class starts.

Enrollments after the start date of the class are not eligible for a full refund.

? How can I pay for my classes?

Paying For Classes

All ACC Cashier offices are currently CLOSED to walk-in customers. Read More

Please note that payment is due at the time of registration. Payment may be made by check or credit card (Visa, MasterCard, American Express, or Discover). Please contact us at (512) 223-7542 if you require further assistance.

? What if my class is canceled?

Cancellation Policy

At times, Continuing Education courses may be cancelled. In the event of a cancellation, each registered student will be contacted at the phone number(s) currently on file for the student. Whenever possible, the decision to cancel a course will take place a minimum of 48 hours prior to the start of the course.

Students may view the current schedule at any time to check on the status of a course.

? What if I move or change my phone number?

Updating Your Student Record

It is the student's responsibility to update any changes to their contact information (i.e. phone numbers, address). Student information is not automatically updated when a new course registration is received.

To make changes to your student record, you can update your record online, or request a "Student Data Change Form" from the Registration Office by calling 512-223-7542.

? Will I receive a registration confirmation?

Accessing Your Course Schedule

If you register online, you will receive an automated email confrmation and you can access your schedule through Online Services. If you register in person at one of the following campuses, a printed copy of your schedule will be given to you.

? What is your refund policy?

ACC delivers your refund with BankMobile Disbursements

ACC delivers your refund with BankMobile Disbursements, a technology solution, powered by BMTX, Inc. To view our third-party servicer contract for refund management, click here. It is important to choose a refund delivery preference whether or not you expect a refund. Ensure quick processing of future refunds by visiting refundselection.com and use your personal code to select your refund delivery preference.

Learn more about using BankMobile Disbursements to process your refund.

Tuition & Course Fees

The ACC Continuing Education refund policy is 100% prior to the weekday before the first class day, or 100% if class is canceled by ACC. After classes begin, see the table below. The number of days listed refers to business days, not class meeting days.

Classes that are ONE day long must be dropped before the class starts for any type of refund to occur.

  • The days indicated in the schedule are calendar days, not class days.
  • ACC mails refund checks to the address on file at the college.
  • Credit card refunds will appear on your monthly statement within 4 - 6 weeks after the official reporting date.
  • ACC charges a $25 processing fee for any refunds that are reissued.

Additional information on our Refund Policy can be found here.

Parking Permits

Students who purchased a parking permit may request a refund for the following reasons: Their classes were canceled, they withdrew from classes before the start date, or they inadvertently purchased a permit. You must include the original parking permit when the refund is requested.

Visit the ACC Transportation Portal site.

? What is the transfer policy?

Transfer Policy

Students may transfer to another class the business day before the class starts for a full transfer or you will be responsible to pay the diference based on the Refund Policy.

To cancel a class, please see the Refund Policy.

? What is an Integrated Course?

Integrated Courses

An integrated course is a college-credit course in which CE students can enroll, on a space-available basis, without registering through college credit. Normal CE registration procedures apply. These courses can be converted to college credit later under prescribed conditions.

TIP: All integrated courses are designated as such in the course descriptions, for example: Integrated with college credit ETWR-2374.

Please call the registration desk at 512-223-7542 for further information.

? Do I need an ACC student ID card?

All Continuing Education students are eligible for IDs. Students registered in integrated classes can get a photo ID only. You can pick them up on any of the main campuses during the first week of classes.

NOTE: Student ID cards are required for ACC Library Services and at the Rio Grande parking garage.

? Can I speak to someone for registration assistance?

Speak With Our Registration Staff

You can find Continuing Education registration staff on three campuses. In addition to the contact information below, you can find their operating hours, campus building / office location, and even travel assistance on the on-campus registration page.

Northridge Campus

11928 Stonehollow Drive
Austin, TX 78758

(512) 223-7542
ceregistration@austincc.edu

Highland Campus

6101 Highland Campus Drive
Austin, TX 78752

(512) 223-7542
ceregistration@austincc.edu

Austin Community College’s Annual Security Report

This report includes statistics from the previous three years concerning reported crime that occurred on campus, public property adjacent to and accessible from campus, and in certain non-campus buildings/property owned or controlled by ACC. The report includes institutional policies concerning campus security and other safety information. For an overview, see ACC's Clery Act website.

For direct access to the current Annual Security Report, click here.
You may obtain a hard copy by contacting the Clery Compliance Officer at CleryComplianceOfficer@austincc.edu.