This course prepares students for the American Society for Quality (ASQ) "Six Sigma Green Belt" certification exam. This course is a refresher study of the ASQ Certified Six Sigma Green Belt Body of Knowledge. It may also be used to prepare for the IASSC Green Belt certification exam, since ASQ and IASSC use a very similar body of knowledge. Topics include business process management, quality management techniques, project management, DMAIC methodology, statistical applications and methods, design of experiments, lean enterprise principles, and Design for Six Sigma. The student will focus on the methodology and application of these Green Belt skills by studying the assigned materials and taking sample exams containing questions similar to those on the actual CSSGB exam. These sample exams and their answers will be reviewed as part of preparation for the certification exam. Note that this course does not include the ASQ certification exam. See the ASQ website for prerequisites and application information for the Green Belt certification exam: asq.org/cert/six-sigma-green-belt.

Learn how to effectively apply the elements and methods of Six Sigma. Understand how more than 25 tools and methods relate to the DMAIC (define, measure, analyze, improve, and control) model. Determine the relationship of basic statistics to Six Sigma and learn about the Six Sigma business case, including strategic planning, the voice of the customer (VOC), quality function deployment (QFD), benchmarking, and financial investment methods. Discover how to use brainstorming; Pareto charts, and critical quality help define processes, problems, and opportunities. Master the use of other key tools such as cause and effect diagrams, check sheets, scatter diagrams, failure mode and effects analysis (FEMA), and force field analysis. In this course you will learn how to apply the DMAIC model each step of the way. You will learn how to define, plan, implement, and close a Six Sigma project. You will also know how to use process capability and how to apply lean thinking. You will understand the basics of advanced Six Sigma tools. This course will help you prepare for the internationally recognized Six Sigma Black Belt and Quality Manager exams offered by the American Society for Quality (ASQ).