There's A Job Waiting For You
Be a customer service star in a fast-growing field! A high demand for contact center professionals in IT, healthcare, retail, and insurance services means there are abundant opportunities for people with the right skills. This 2-week certificate program provides the training and experience you need to qualify for Customer Service / Contact Center openings in both the Greater Austin Area, and across Central Texas.
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Knowledge & Skills Training
- Business Concepts and Experience: Contact Center 101
- Personal Job Accountability and Time Management
- Effective Communications
- Emotional Intelligence
- Critical Thinking and Problem Solving
- Ethics for Contact Center Professionals
You will be introduced to the most critical skills for Customer Service / Contact Center professionals. You'll also get hands-on experience in call center operations by using an "in the cloud" simulation platform. Two field trips/tours are provided at the end of the program to observe and experience the customer service environment at local companies.
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Contact the program coordinator to get set up for enrollment and schedule an orientation. Prerequisites: Age 18 or above, High school diploma, GED or college transcript, Good oral/written communication skills, Computer experience, No criminal record.