There's A Job Waiting For You
Be a customer service star in a fast-growing field! A high demand for contact center professionals in IT, healthcare, retail, and insurance services means there are abundant opportunities for people with the right skills. This 2-week certificate program provides the training and experience you need to qualify for Customer Service / Contact Center openings in both the Greater Austin Area, and across Central Texas.
Would You Like To View Program Courses?
View Course ScheduleKnowledge & Skills Training
- Business Concepts and Experience: Contact Center 101
- Personal Job Accountability and Time Management
- Effective Communications
- Multitasking
- Emotional Intelligence
- Critical Thinking and Problem Solving
- Ethics for Contact Center Professionals
You will be introduced to the most critical skills for Customer Service / Contact Center professionals. You'll also get hands-on experience in call center operations by using an "in the cloud" simulation platform. Two field trips/tours are provided at the end of the program to observe and experience the customer service environment at local companies.
Are you interested in this program?
Learn MoreGet Started Now!
Contact the program coordinator to get set up for enrollment and schedule an orientation. Prerequisites: Age 18 or above, High school diploma, GED or college transcript, Good oral/written communication skills, Computer experience, No criminal record.
