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ITIL Foundation Exam Prep

Course Code: BMGT-1072

Course Description

The ITIL (the IT Infrastructure Library) Foundation certification training course prepares students for the ITIL Foundation exam by teaching the core fundamentals of ITIL practices: service management as a practice, the service lifecycle, key principles and models, selected roles, processes and functions, technology and architecture and the ITIL Qualification scheme. The course is comprised of onsite lecture, exam prep and class discussion. ITIL 2011 is the 2011 update to ITIL 2007 (v3). Prerequisites: Familiarity with IT terminology and IT-related work experience.

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