Course Description

Explores the CRM application from a user's perspective including Core CRM Navigation, User Interface, E-mail Client, and the Sales Management module. Salesforce is the world’s #1 Customer Relationship Management (CRM) platform. A CRM system gives sales, customer service, business development, recruiting, marketing, or any other line of business, a better way to manage the external interactions and relationships that drive success. This course is designed for: New administrators who are responsible for the setup, configuration, and maintenance of the Salesforce org; and other groups that would benefit from this course, including sales reps, sales operations, service agents, and IT managers. Suggested prerequisite: General computer knowledge including navigating a web browser.