Course Description

Salesforce is the world’s #1 Customer Relationship Management (CRM) platform. Administration Essentials for New Admins is a comprehensive, hands-on course that will ensure your success with Salesforce. It’s a must for new administrators and is recommended as preparation for the Salesforce Certified Administrator exam. The course is designed for new system administrator’s responsible for the setup, configuration, and maintenance of their organization’s Salesforce applications and other groups that would benefit from deepening their knowledge of Salesforce, including power users, sales operations, and IT managers. Suggested prerequisite: ITSW 1005 Salesforce Fundamentals for Business Administration or both the Business Administration and Security Specialist Superbadges obtained via trailhead.salesforce.com.