Salesforce Fundamentals for Business Administration

Course Code: ITSW-1005

Course Description

Salesforce is the world’s #1 Customer Relationship Management (CRM) platform. The course is designed for those interested in learning about the Salesforce platform, its specific applications, how they integrate, and their business value and benefits. It explores the CRM application from an admin’s perspective including data access and security, how to capture data and control data quality, automate to reduce time spent on manual processes, get insights from data to drive strategic business decisions, and customize your application to meet specific requirements. The course will provide a foundation for administering the Salesforce platform and an understanding of what career paths are possible: whether that’s becoming a marketer or an admin, developer or sales manager. (Salesforce Administrator and Salesforce Developer are listed in Indeed.com’s “Best Jobs of 2017” http://blog.indeed.com/2017/03/21/best-jobs-united-states-2017/.

For questions regarding this course, please contact Maria Coleman.

Select A Course Date Below For Additional Information
2018 Fall Semester
Highland Business Center
Sep 17th - Oct 10th
MW @ 6:00 PM - 9:00 PM
13 Seats Avail.
2019 Spring Semester
Highland Business Center
Jan 23rd - Feb 18th
MW @ 6:00 PM - 9:00 PM
16 Seats Avail.

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