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Salesforce is the world’s #1 Customer Relationship Management (CRM) platform. Administration Essentials for New Admins is a comprehensive, hands-on course that will ensure your success with Salesforce. It’s a must for new administrators and is recommended as preparation for the Salesforce Certified Administrator exam. The course is designed for new system administrator’s responsible for the setup, configuration, and maintenance of their organization’s Salesforce applications and other groups that would benefit from deepening their knowledge of Salesforce, including power users, sales operations, and IT managers. Suggested prerequisite: ITSW 1005 Salesforce Fundamentals for Business Administration or both the Business Administration and Security Specialist Superbadges obtained via trailhead.salesforce.com.
Introduction to the study and analysis of the structure and different styles of short fiction. Instructor may bring in novella or novel, but the focus is on short fiction. Possible markets for creative writing will be discussed.
Heartsaver First Aid CPR AED is a classroom, video-based, instructor-led course that teaches students critical skills needed to respond to and manage a first aid, choking or sudden cardiac arrest emergency in the first few minutes until emergency medical services (EMS) arrives. Students learn skills such as how to treat bleeding, sprains, broken bones, shock and other first aid emergencies. This course also teaches adult CPR and AED use. This course satisfies OSHA standard 29 CFR 1910.151
Business Communications for Non-Native Speakers is a communications course for non-native speakers of English. The course occurs in a simulated office setting in which students become fellow employees of a small business specializing in consulting. Using a "hands-on" approach, students work through various business procedures, such as conducting meetings and taking minutes, creating press releases, writing white papers, and showcasing new products. This course presents business grammar and vocabulary to non-native speakers and requires students to apply this knowledge to reading, writing, and speaking the language of business English. Combined with credit ESOL-0392.
Wireless Networking
Course Code: ITNW-5029
Program Area: Computer Science & Information Technology
Wireless networking is a hot topic. Learn how wireless devices make connections, how the connections actually work, and how you can plan, deploy, and connect to wireless networks yourself. Prerequisite: ITNW 5028 Introduction to Networking or equivalent experience.
Introduction to basic marketing functions; identification of consumer and organizational needs; explanation of economic, psychological, sociological, and global issues; and description and analysis of the importance of marketing research.